Terms & Conditions

 

Quality Guarantee:

We aim to uphold the highest standards of quality in our garments and would ask that damaged or faulty goods be returned as soon as possible in order that refunds or replacements can be given. Please contact us to discuss the returns process.

 

Payment:

Payment is required at time of order, when placing orders either via the website or over the phone.

Cheque payments will be accepted by post to the head office, although goods will not be dispatched until funds have been cleared.

We accept all major credit & debit cards. However, there is a cost to us for processing these cards and therefore any purchases made by credit card carry a 1.7% surcharge which is passed onto the customer, this is now normal practice for most retailers. Switch/Maestro, Solo, Visa Debit, Visa Electron do not incur any extra charges.

 

Delivery:

All deliveries to your school are made free of charge. (Only applies to schools where we have an existing relationship. If you require clarification as to whether free delivery is available to your school, please e-mail sales@bigfishschoolwear.co.uk.)

Deliveries to a nominated address (within the United Kingdom) are charged as follows: Standard Delivery £4.00, Recorded Delivery £9.00.

 

Holiday Deliveries:

Deliveries outside of term time will be delivered to your preferd address (within the United Kingdom), charged as follows: Standard Delivery £4.00, Recorded Delivery £9.00.

If you would prefer, the delivery can be made to your school for collection within the first week of term free of charge. (Only applies to schools where we have an existing relationship. If you require clarification as to whether free delivery is available to your school, please e-mail sales@bigfishschoolwear.co.uk.)

 

VAT Legislation:

VAT legislation states that garments in adult sizes are subject to VAT irrespective of whether they are supplied to a child or an adult. All childrens sizes are exclusive of VAT.

 

General Terms & Conditions:

This site is owned and operated by Big Fish Schoolwear Limited of Balham House, High Church Street, New Basford, Nottingham, NG7 7JP. If you wish to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at info@bigfishschoolwear.co.uk or telephone us on 0115 970 5762.

 

Ownership of Rights:

All rights, including copyright, in this website are owned by or licensed to Big Fish Schoolwear Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

Accuracy of Content:

We have taken every care in the preparation of the content of this website, in particular to ensure that all the goods have been fairly described and that the prices are all correct at the time of publishing (and are kept up to date). All prices are displayed inclusive of VAT if applic