Customer Services

Big Fish are commited to providing a personal service to parents 24/7 online, 5 days a week by landline & out of office hours by mobile.

We are not just an online retailer, we offer a personal service to you and your parents, attending new parents evenings so parents can see, touch and try all items of uniform needed.

We offer a weekly free delivery to school in term time and a direct delivery to parents in the holidays, with all orders individually bagged & labelled for easy distribution.

Security

Ordering and paying for online orders with Bigfishschoolwear.co.uk is both safe and secure.

Security is one of the greatest fears when placing online orders and we have invested in a totally secure and safe site for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (SSL).

We use Sage Pay as our payment service provider (PSP). Literally thousands of businesses outsource their transaction security to them. It is our top priority to ensure that our customers’ transaction data is kept secure at all times.

If a site is secure, a padlock will appear in the bottom right hand section of your screen when you are in the payment card entry area. Occasionally the padlock will not be visible but the page is still secure. If you do not see the padlock, you can check by right-clicking anywhere on the page (except on an image) and select Properties. If the URL starts https: the s indicates that the page is secure.

All transaction information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Privacy

We are committed to ensuring that your privacy is protected.

When you register with our website we need to know your name, email address, correspondence address, contact telephone numbers and payment card details. We gather this information to allow us to process your orders and provide you with the information/goods requested.

Big Fish Schoolwear uses industry standard software that encrypts all your personal information preventing it from being accessed or read by any third party. We do not disclose your details to any third party unless it is necessary to fulfil your order.